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Senior living residents are overwhelmingly satisfied with their senior care communities, according to a poll of randomly selected residents from 409 different communities across the country released by the Coalition to Protect Choice in Senior Living (CPCSL). According to the findings, 91 percent of all assisted living residents express satisfaction with their community, with 68 percent saying they are "very satisfied." Residents cite the overall quality of care, cleanliness, personal safety and independence as the top reasons for their satisfaction.
"America's senior living communities go to great strides to provide our residents with a safe place to live that feels like home, while protecting their freedom of choice and independence," stated CPCSL spokesperson Maribeth Bersani. "We work hard to ensure that the care we provide to each and every one of our residents is not only the best available in senior living, but also the most personal and one-on-one. While we are very pleased with the results of this survey, we know there is always more we can do on behalf of our residents and we are always looking for ways to make our resident experience even better."
Senior living residents cite the following 10 benefits as the key reasons for their satisfaction with their community:
- 99% of residents are satisfied with the overall cleanliness of their community.
- 97% of residents are satisfied with the level of safety they feel in their community.
- 96% of residents are satisfied with their own personal living space in their community.
- 95% of residents are satisfied with the level of personal independence they have in their community.
- 93% of residents are satisfied with the amount of personal attention they receive from the staff of their community.
- 92% of residents are satisfied with the overall quality of life in their community.
- 89% of residents are satisfied with the overall quality of care in their community.
- 89% of residents are satisfied with the entertainment and activities offered by their community.
- 89% of residents are satisfied with the quality of the management of their community.
- 88% of residents are satisfied with the quality of the personal care staff in their community.
Residents also overwhelmingly believe that workers in their senior living communities are well trained and that problems and complaints are addressed:
- 84% of residents agree that the staff in their community is "well trained and well qualified to do their job."
- 80% of residents agree with this statement: "When I have a concern or complaint about the care or service I receive, someone listens to me and tried to fix the problem."
The CPCSL is a coalition of assisted living communities, organizations and industry leaders united to build awareness of the senior living industry. CPCSL's main goals are to enhance the senior living experience of all residents by protecting their independence and privacy while providing them with the best quality of care.
The survey of 500 senior living residents, living in 409 different communities across the nation, was conducted 9/10/07 - 9/14/07 and has a margin of error of +/- 4.38%. The survey was conducted by Public Opinion Strategies, one of the nation's leading public opinion research firms. Source: Coalition to Protect Choice in Senior Living |